Business travellers are particularly exposed. Your bag may well hold company gifts, product samples for a client meeting, medication you’ve taken for years without a second thought or a power bank you’ve had since 2023. Any one of those can become a customs conversation you really didn’t want to have, and, in some destinations, a far more serious problem than a missed connection.

Here’s what to think twice about before you zip up that bag.

The medicine cabinet

Simple over-the-counter medication bought in South Africa doesn’t automatically meet the entry requirements of every country. Codeine, for example, which is found in many of our cough syrups and painkillers, is strictly controlled in parts of the Middle East, Japan, Indonesia and Singapore. Prescription meds like tramadol or ADHD medication are either strictly controlled or banned in places like the UAE, Greece and Egypt.

“Rules vary from destination to destination,” explains Herman Heunes, GM at Corporate Traveller South Africa. “Travellers with medical needs should check the rules for their specific medication in their specific destination before departure, including transit, paying particular attention to anti-anxiety medication, strong painkillers, stimulants, and certain sleep aids.”

Heunes’ practical rule is to carry all medication in its original, labelled packaging, along with a prescription and a doctor’s letter confirming the medication and dosage.

The gift bag

South Africans are generous travellers. Biltong, wine, honey, and the occasional potted succulent have all made their way into business luggage as gifts for overseas clients. Some of them make it through, but some of them don’t.

The challenge is that food rules depend on the specific product, its ingredients, how it’s packaged, and where it’s going, and the outcomes can seem completely arbitrary until you understand the logic. Meat and meat products, including biltong, are prohibited in many destinations for biosecurity reasons. Honey, by contrast, is permitted up to a certain quantity in some of those same destinations. Two items that seem equally harmless can have entirely different border outcomes.

Plants and plant-based gifts add another layer of complexity. Some destinations require a phytosanitary certificate or import permit for live plants, cuttings, seeds, and other plant material; others restrict or prohibit particular items. Requirements depend on the plant and where it’s going, so check the destination’s rules before packing a potted succulent or cutting. A certificate doesn’t necessarily mean every plant is permitted.

A personal gift may be covered by a traveller’s personal allowance, but goods carried for sale or business use may be treated as commercial goods. That can include product samples, promotional merchandise, and equipment for a demonstration or event. Carrying several similar items could prompt questions, but the rules depend on the destination and the purpose of the goods; quantity alone doesn’t determine how customs will classify them.

“Always check the specific item, not just the category,” advises Heunes. “People assume that because something is food, a gift, or duty-free, it will be fine. The rules are more specific and variable than that.”

The tech bag

Power banks and spare lithium batteries belong in carry-on baggage, not checked baggage. The International Civil Aviation Organization’s updated rules, effective from 27 March 2026, limit passengers to two power banks and prohibit recharging them onboard. Power banks up to 100 Wh are generally allowed without airline approval, whereas larger ones may require approval or may not be accepted. Check the current rules for every operating airline on your itinerary, particularly when your trip includes connecting flights.

Drones deserve a specific mention for construction, engineering and media clients who travel with them regularly. A drone may be perfectly legal to carry on the aircraft yet completely restricted at your destination. Many countries require registration, licensing, or advance permits for drone operation. Some restrict or prohibit drone use in certain areas entirely. Clearing customs with a drone doesn’t mean you’re cleared to fly it.

“Technology is one of the fastest-changing areas of travel compliance,” says Heunes. “The rules around batteries and drones, in particular, have tightened significantly in recent years. Always check the current rules for your specific airline and destination.”

The declaration form

SARS’ online Traveller Declaration, while speeding up the customs process, is still a legal document, and the consequences of an incorrect or incomplete declaration can range from confiscation of goods to fines. It’s no different to other declarations – online or paper-based – around the world.

For business travellers, the declaration carries specific considerations.

Cash declaration thresholds vary by destination. For example, in South Africa the threshold is now R100,000 while travellers entering or leaving the EU with €10,000 or more, or the equivalent in certain currencies and financial instruments, must submit a declaration. EU guidance also says that travellers carrying cash on behalf of a company should identify the company in the declaration.

Product samples, promotional merchandise, demonstration equipment, and goods carried temporarily for a trade show or client event may also need to be declared. An ATA Carnet may help with the temporary importation of eligible goods, such as commercial samples or professional equipment, so check whether it applies to your route and items before travelling.

“If you’re carrying anything for business purposes, whether gifts, samples, equipment, or cash, ask your travel manager what documentation you need before you travel,” says Heunes. “A travel management company can help you identify what’s required, but the time to find out is before you’re standing at a customs desk.”

Five questions to ask before you fly

1. Does my destination allow my medication? Check the rules for every country on your itinerary, including transit stops. Carry original packaging and a doctor’s letter.
2. Can I bring this food item? Check the specific product, not just the category. Meat, dairy, honey, and fresh produce all have different rules in different destinations.
3. Is this a personal gift or a commercial item? If you’re carrying gifts or samples on behalf of your company, check whether your destination treats them as commercial goods.
4. Where does my power bank belong? In your carry-on, not your checked bag – and check the capacity limits for your specific airline.
5. Do I need to declare anything? When in doubt, declare. A brief conversation with a customs official is significantly less disruptive than the alternative.

“The things that cause the most problems at customs tend to be familiar items that travellers carry without thinking. A few minutes of research before every trip is truly one of the most useful and straightforward things a business traveller can do,” Heunes concludes.

I recently had the privilege of joining a group of hospitality leaders for a candid discussion about the future of our industry, hosted between FUEL Online and FEDHASA, as well as various other industry engagements that I have attended over the past few weeks, and I wanted to share some observations.

Around the table in these conversations were operators, executives, academic doctors and professors and industry professionals who collectively represent thousands of employees, students and millions of guest interactions every year. While our businesses may differ, one theme emerged consistently throughout the conversation:

The future of hospitality will not be defined by technology, buildings or brands. It will be defined by people.

That may sound obvious in an industry built on service, yet many of the challenges currently facing hospitality stem from exactly that reality.

Across the country, employers are navigating a changing workforce landscape. Experienced employees are retiring, leaving the industry or pursuing opportunities elsewhere. New talent is entering our businesses full of potential, but often without the benefit of the mentorship and operational exposure that previous generations received.

At the same time, guest expectations continue to rise.

Guests today expect seamless technology, personalised service, immediate responses and memorable experiences. They want efficiency, but they also want genuine human connection.

The challenge for hospitality leaders is therefore not simply finding people.

It is developing people.

And that is where I believe some of our biggest opportunities lie.

South Africa Does Not Have a Talent Shortage

One of the most important takeaways from our discussion was that South Africa is not lacking talent.

What we often lack are the pathways that connect talent to opportunity.

As an industry, we frequently talk about skills shortages while operating in a country where millions of young people are actively seeking employment and career opportunities. The question we need to ask ourselves is whether we are doing enough collectively to bridge that gap.

• How do we expose young people to hospitality careers?
• How do we create meaningful workplace experiences?
• How do we ensure that education and industry remain aligned?
• How do we make career progression visible from the day somebody enters our industry?

These are not questions for individual businesses alone. They are questions for all of us as industry stakeholders.

Hospitality Must Become a Career of Choice

Hospitality offers something incredibly unique.

Few industries provide the same combination of human interaction, leadership development, entrepreneurship, international mobility and personal growth.

Yet many young people still see hospitality as a temporary job rather than a long-term career.

Changing that perception may be one of the most important responsibilities we have as industry leaders.

We need to celebrate the success stories more often.

We need to highlight the people who started as waiters, receptionists, porters, stewards and trainees and went on to become leaders and business owners.

I know this journey personally.

Having started my own career as an intern, I have seen first-hand what this industry can do when people are given opportunity, mentorship and support.

Hospitality changes lives.

We should never underestimate the impact our industry has on individuals, families and communities.

The Role of Technology in a People Business

No discussion about the future workforce is complete without talking about technology and artificial intelligence.

For some, AI creates uncertainty.

For me, it creates opportunity.

The reality is that hospitality has always evolved alongside technology. From reservation systems and online bookings to mobile check-in and guest apps, technology has consistently enhanced the way we operate.

Artificial intelligence is no different.

The future is not about replacing people with technology.

It is about empowering people with technology.

AI can assist with training, communication, knowledge sharing, translation, operational support and administrative tasks. It can help our people access information faster and perform their jobs more effectively.

But it cannot replicate genuine hospitality.

It cannot replace empathy or emotional intelligence.

And it certainly cannot replace the feeling a guest gets when they are welcomed by someone who truly cares.

The most successful businesses of the future will combine technology and human connection, not choose one over the other.

Rethinking Workforce Development

Another strong theme from our discussion was the need to evolve how we approach learning and development.

Traditional training methods still have a place, but the future requires more flexible, accessible and scalable solutions.

Learning needs to happen continuously.

It needs to happen on the floor, in real time and in ways that meet employees where they are.

Fortunately, we now have access to tools and platforms that can support learning in multiple languages, provide ongoing development opportunities and create more inclusive pathways into the industry.

The opportunity is not simply to train more people.

It is to train people better.

Our Greatest Opportunity

Despite the challenges discussed around skills development, labour mobility and workforce retention, the overall tone of the conversation was remarkably positive.

Why?

Because South Africa possesses something incredibly valuable.

• We have passionate people.
• We have a globally admired tourism offering.
• We have resilient businesses.
• And we have an industry that genuinely wants to create opportunity.

Rather than lamenting what has been lost, the task ahead is to invest in what can still be built.

If we can strengthen the pathways between education and employment, embrace technology responsibly, develop future leaders and continue investing in our people, I believe South Africa can build one of the most capable hospitality workforces anywhere in the world.

After all, hospitality has never been about buildings.

It has never been about systems.

It has always been about people.

And if we get that right, the future of our industry remains exceptionally bright.

Cape Town, Tuesday, 29 September 2026 — As South Africa marks Tourism Month, Cape Town Tourism (CTT) and Visit Stellenbosch are joining forces to encourage visitors to stay longer and experience both destinations as part of a connected Cape journey.

The two organisations have signed a Joint Marketing Agreement (JMA), bringing together two distinctive destinations that complement one another within the same journey, from Cape Town’s coastline, city energy and cultural attractions to Stellenbosch’s wine, food, heritage, art, nature, shopping and unique local experiences.

The partnership will see the two organisations develop joint itineraries, share content and run collaborative campaigns across their digital channels, supported by joint media and trade activity. The focus will include domestic visitors during key periods such as school holidays, long weekends and the festive season, while also creating reasons to visit year-round and supporting efforts to address seasonality.

The collaboration will encourage visitors to extend their stay in either destination by adding the other to their itinerary, showing how two distinct destinations can work together to create a richer, longer Cape experience.

Joint content will showcase the breadth of experiences available across both destinations, with campaigns, competitions and giveaways creating further opportunities for tourism businesses on both sides to participate in shared storytelling. Joint media and trade engagement will also highlight the combined offering to travel journalists, travel sellers and other industry audiences.

Where relevant, international media and trade activity will position Cape Town and Stellenbosch together as complementary destinations within a longer South African itinerary.

Enver Duminy, CEO of Cape Town Tourism, says:

“Cape Town is a destination that can easily fill a holiday, but it is also the gateway to so much more of the Cape. Stellenbosch adds another dimension to the Cape Town experience, and vice versa. There is a real opportunity to encourage visitors to stay longer, explore more and experience the diversity of our region. This partnership gives us a platform to make that connection more visible, particularly during key travel periods and throughout the year.”

The City of Cape Town’s Mayoral Committee Member for Economic Growth, Alderman James Vos, adds: “Cape Town’s visitor economy is showing strong momentum, with 1.44 million international overnight visitors and 1.42 million domestic overnight trips recorded in 2025. The opportunity now is to turn that demand into longer stays, greater visitor spend and wider economic benefits.

One of my fundamentals for tourism has always been that we must be soft on borders and strong on vision. Visitors don’t experience destinations by municipal boundaries, and neither should our tourism thinking. Our Tourism Framework recognises working with neighbouring destinations as an important way to improve geographic spread and grow the visitor economy.

This partnership puts that into practice. By connecting Cape Town and Stellenbosch more deliberately, we can encourage visitors to stay another night, explore more and spend more. Every additional night creates opportunities across the tourism value chain, from accommodation and restaurants to attractions, guides, retailers and the many businesses and people who depend on tourism.”

Annemie Liebenberg, CEO of Visit Stellenbosch, says:

“Working with Cape Town Tourism allows us to connect two complementary destinations and create a stronger proposition for the region. It also has a very practical benefit for our tourism economy. Longer stays mean more visitor spend, more nights in accommodation and more opportunities for businesses across the tourism value chain to benefit.

“Importantly, this partnership is also about addressing seasonality and creating reasons to visit across the year. When we work together to grow the overall tourism pie, there is greater opportunity for both destinations and for the businesses and communities that depend on tourism.”

Stellenbosch recorded more than 1.35 million overnight visitors in 2025, contributing an estimated R13 billion in total economic impact. The partnership with Cape Town Tourism builds on the strength of both destinations while creating new opportunities to distribute visitor demand, increase length of stay and broaden participation in the tourism economy.

For visitors, the message is simple: Cape Town and Stellenbosch. One more night. So much more to experience.

#LoveCapeTown #VisitStellenbosch #MyCapeTown #TourismMonth

About Visit Stellenbosch

Visit Stellenbosch is the official destination marketing organisation for Stellenbosch, working in partnership with tourism businesses, local government and industry stakeholders to position Stellenbosch as one of South Africa’s leading year-round leisure, lifestyle and business events destinations. Through strategic destination marketing, visitor services and industry collaboration, Visit Stellenbosch inspires travellers to discover the region’s exceptional wine, award-winning culinary experiences, rich heritage, vibrant culture and breathtaking natural landscapes.

Media enquiries

Roland Muller: roland@bigambitions.co.za

Madalene Manuel: madalene@bigambitions.co.za

ENDS

Now in its second year, Visit Stellenbosch’s annual Tourism Economic Impact Study provides an evidence-based measure of tourism’s contribution to the local economy. The latest findings show that more than 1.35 million overnight visitors generated R13 billion for Stellenbosch in 2025 while supporting 48,007 direct, indirect and induced jobs across the municipality.

Every day, tourism contributes an estimated R35 million to Stellenbosch’s economy. Behind every visitor is a local story: jobs created, businesses supported, entrepreneurs empowered, and communities strengthened through a thriving visitor economy. These are the lives behind the numbers.

The latest Tourism Economic Impact Study, commissioned by Visit Stellenbosch and independently compiled by Futureneer Advisors, confirms that tourism remains one of Stellenbosch’s most important economic drivers and demonstrates how a shared destination strategy is delivering measurable value for residents, businesses and visitors alike.

The research shows that international overnight arrivals increased by 12% to 641,405 visitors, while domestic overnight tourism grew by an impressive 21% to 711,330 visitors. Together, these figures reinforce Stellenbosch’s position as one of South Africa’s leading tourism destinations and demonstrate the growing strength of a balanced, year-round visitor economy.

While direct tourism value added remained stable at R6.3 billion, the sector continued to generate significant economic value despite global economic uncertainty and increasingly cautious consumer spending. The results point to a destination that has moved beyond post-pandemic recovery and into a new phase of resilient, sustainable growth.

A destination strategy delivering measurable results

Tourism success does not happen by chance. It is the result of long-term planning, strategic investment and collaboration between Stellenbosch Municipality, Visit Stellenbosch, the tourism industry, local businesses and communities working towards a shared vision for the destination.

That strategy focuses on growing year-round demand, encouraging longer stays, expanding the geographic spread of visitors across the destination, supporting tourism businesses, promoting inclusive tourism experiences and ensuring that tourism growth benefits local communities.

As one of Stellenbosch Municipality’s two official Destination Management Organisations (DMOs), Visit Stellenbosch goes beyond destination marketing. The organisation grows demand, promotes year-round visitation, supports tourism businesses, builds strategic partnerships, invests in research and market intelligence, measures tourism’s economic contribution and brings stakeholders together to deliver long-term value for Stellenbosch.

The annual Tourism Economic Impact Study is a key part of this work. By measuring tourism’s direct, indirect and induced contribution to the economy, it informs decision-making, demonstrates return on investment, tracks tourism performance and supports long-term destination stewardship.

Tourism that benefits everyone

Annemie Liebenberg, CEO of Visit Stellenbosch, said the findings demonstrate far more than visitor growth:

“Tourism is one of Stellenbosch’s greatest opportunities to create lasting economic value. Every visitor supports local businesses, creates employment and contributes to stronger communities. That is why destination management matters. Our role is not simply to attract visitors, but to ensure tourism grows sustainably, benefits residents and leaves Stellenbosch stronger for future generations.

“These results show what is possible when research, partnership and long-term thinking come together behind a shared vision.”

A partnership driving destination success

Stellenbosch Mayor, Jeremy Fasser, welcomed the findings and acknowledged the collective effort that continues to position Stellenbosch as one of South Africa’s premier visitor destinations.

“These results demonstrate what can be achieved when Stellenbosch Municipality, Visit Stellenbosch, our tourism industry and local communities work together with a shared vision.

“The Municipality is proud to invest in and partner with Visit Stellenbosch to grow a visitor economy that creates employment, supports local businesses, attracts investment and enhances quality of life for our residents. Together, we are building a destination whose success benefits everyone.”

Setting the benchmark for destination management

The study reinforces Stellenbosch’s strategic importance within the Western Cape tourism economy, attracting approximately 40% of all international visitors to the province.

As destinations across South Africa compete for visitors and investment, Stellenbosch continues to demonstrate the value of collaboration, strategic planning and evidence-led destination management. By combining research, partnership and innovation, the destination is creating a resilient visitor economy that delivers benefits for residents, businesses and visitors alike.

2025 Highlights at a glance:

• R13 billion generated for the local economy

• 48,007 direct, indirect and induced jobs supported

• 1.35 million overnight visitors

• 641,405 international overnight visitors (12% growth)

• 711,330 domestic overnight visitors (21% growth)

• R35 million contributed to the economy every day

• Approximately 40% of the Western Cape’s international visitors choose Stellenbosch

Why we measure the value of tourism

The Value of Tourism is Visit Stellenbosch’s annual economic impact study and forms part of the organisation’s commitment to evidence-based destination management. Independently compiled by Futureneer Advisors using data from Statistics South Africa and South African Tourism, the study measures tourism’s direct, indirect and induced contribution to Stellenbosch’s economy, employment and visitor volumes.

By tracking tourism’s performance year after year, the study provides the insights needed to inform decision-making, guide destination development and demonstrate the value of investing in tourism.

The findings provide a roadmap for the future. Visit Stellenbosch will continue investing in destination marketing, destination development, research, industry support and collaborative partnerships that strengthen the visitor economy while protecting the unique character, cultural heritage and natural environment that make Stellenbosch one of the world’s most desirable destinations.

Great destinations do not happen by chance. They are built through partnership, guided by evidence and inspired by a shared vision.

-ENDS-

For media enquiries, additional information, or to arrange an interview with Annemie Liebenberg, please contact visitstellenbosch@bigambitions.co.za. 

About Visit Stellenbosch

Visit Stellenbosch is the official destination marketing organisation for Stellenbosch, dedicated to growing sustainable tourism, supporting the local visitor economy and showcasing the region as one of South Africa’s premier wine, food, culture and outdoor destinations.

Presented by Marcus Lee, CEO of China Travel Online and founder of the internationally recognised China Ready® Programme, the workshop forms part of a three-year development series running alongside WTM Africa from 2026 to 2028. Each annual session explores a different aspect of engaging the Chinese outbound market, providing standalone value for delegates joining the programme at any stage.

Taking place from 7–9 April 2027 at the Cape Town International Convention Centre (CTICC), WTM Africa 2027 will host Part 2: Marketing and Digital Promotion. This session will explore the digital platforms, consumer behaviours, and marketing strategies that influence Chinese outbound travel decisions, providing delegates with practical, actionable insights to strengthen their visibility and competitiveness in this high-value source market.

Why China readiness matters

“Chinese outbound travel continues to represent one of the greatest long-term growth opportunities for global tourism,” says Megan de Jager, Portfolio Director – Travel, Tourism & RX Africa Marketing. “The overwhelming response to the inaugural China Ready® Workshop demonstrated that African tourism businesses recognise the importance of preparing for this market. We are excited to welcome Marcus Lee back to WTM Africa 2027 to continue equipping delegates with the knowledge and tools they need to succeed.”

Stakeholders attending the China Ready® Workshop at WTM Africa 2027 will receive CPD accreditation, access to exclusive market intelligence and practical resources, and the opportunity to learn directly from one of the industry’s leading authorities on the Chinese outbound travel market.

What attendees can expect

The inaugural workshop at WTM Africa 2026 marked a significant milestone for the continent, with South Africa becoming the 55th country globally to introduce the China Ready® Programme. The fully booked session coincided with the launch of the inaugural China Ready Index® – Africa Rankings, a benchmarking system developed by the China Business Intelligence & Strategy Network (CBISN) to evaluate African destinations on their readiness to attract and serve Chinese travellers. As of 2026, Egypt ranks first in Africa, followed by Morocco, Kenya, Tanzania, and South Africa.

Participants also received the China Outbound Travel Market – Africa Report 2025/2026, equipping them with practical market intelligence on emerging travel trends, traveller preferences, and commercial opportunities across the continent.

Building on the success of its inaugural year, the 2027 China Ready® Workshop promises fresh insights and the latest market intelligence for tourism stakeholders. All are welcome. Registration will open closer to the event, with further details to be announced on the WTM Africa website: www.wtm.com/africa/en-gb.html.

Importantly, getting delegates there is no longer the logistical question it once was. Proflight Zambia, the country’s largest airline, operates scheduled services connecting Johannesburg and Cape Town directly to both Lusaka and Livingstone, and has opened various new regional routes in the past few years, including to Maun and Windhoek, removing one of the historic objections to Zambia as a conference destination before the conversation even begins.

But to understand why Zambia’s MICE (Meetings Incentives Conferences Events) moment is happening now, you need to understand what’s happening across the continent…

The market making this possible

Africa’s MICE sector is in the middle of a growth cycle that is outpacing every other region globally. Valued at $16.6 billion in 2023, the market is projected to reach $65.6 billion by 2032, a compound annual growth rate (CAGR) of approximately 17%, according to Business Traveller. Furthermore, business tourism demand across the continent is up roughly 40%, and more than 48% of multinational companies operating in the region have increased their event-related spending.

The incentive travel segment is growing the fastest of all, at 17.2% CAGR, and this is where Zambia’s geography becomes a notable competitive asset. Rather than looking for another hotel ballroom, incentive buyers are looking for transformative experiences that a top-performing sales team will still be talking about two years later. Victoria Falls, the Zambezi River, South Luangwa National Park, Lower Zambezi National Park – these are not consolation prizes for delegates who couldn’t get a room in Cape Town. They are, increasingly, the point.

But a booming market does not distribute itself evenly, and the race to capture Africa’s MICE windfall is already well underway.

The competitive landscape is shifting

For years, Africa’s MICE map has been drawn around a small number of established centres. South Africa leads the continent with 115 international association meetings recorded in ICCA’s Globewatch 2025 data, with Cape Town, Marrakech, and Kigali the only African cities to regularly feature in the global top 100 MICE destinations.

But the race for the next tier of African MICE destinations is wide open. Nairobi, Addis Ababa, Accra, and Lusaka are all being actively positioned. South Africa’s National Convention Bureau is pushing planners beyond Cape Town; Johannesburg, Durban, Stellenbosch, and Tshwane are all building their pipelines.

The distribution of Africa’s MICE boom is not yet settled. Destinations that move now, with the right infrastructure and the right connectivity, will capture disproportionate share. Those that wait will find the ground already taken.

Zambia has read the room, and it is building accordingly.

Zambia is building

The Livingstone/Victoria Falls corridor is being actively repositioned as a year-round business events destination – a deliberate diversification away from seasonal safari dependency that reflects both commercial pragmatism and growing international demand. The Zambia Tourism Expo, ZATEX 2026, ran in June at the Mulungushi International Conference Centre in Lusaka, drawing international buyers and trade partners to assess the country’s offer firsthand.

Behind the scenes, the professionalisation of Zambia’s hospitality sector is accelerating. The recent launch of a Hotel Managers Registration Council demonstrates that the country is aligning its standards with what international MICE organisers require before they will commit a conference bid.

The strategic opportunity now is to convert Zambia’s leisure familiarity into conference and incentive bookings. The destination sell is largely done. What has historically been missing is the infrastructure confidence – the certainty that delegates can get there reliably. 

Connectivity is the unlock

MICE destinations are made or broken by airlift. A destination can have world-class venues, compelling experiences, and competitive pricing, and still lose conference bids because planners can’t guarantee their delegates a reliable route in and out.

“Regional carriers like Proflight Zambia now operate scheduled services connecting Johannesburg and Cape Town directly to both Lusaka and Livingstone, with routes to Windhoek and Maun further extending Zambia’s regional connectivity. For a South African corporate travel manager who last assessed Zambia’s accessibility several years ago, the current network would look significantly different to the one they remember,” says Captain Josias Walubita, Proflight Zambia’s Director of Flight Operations.

“Air access is one of the most powerful enablers of tourism and business events growth,” he added – a position that aligns with the broader direction of Zambia’s Airlift Zambia Initiative, a strategic programme aimed at strengthening connectivity and attracting new international carriers to the country.

The initiative’s ambitions received significant external validation in June, with the announcement that Zambia will host AviaDev Africa 2027 – the continent’s leading air service development conference – with Zambia Airports Corporation confirmed as official host partner. Previous editions have been held in Windhoek, Zanzibar, and Botswana. Zambia’s selection reflects a growing consensus among airlines and aviation decision-makers that the country’s connectivity story is one worth investing in.

The window is now

Africa’s MICE boom will not wait. The destinations capturing share in 2026 and 2027 are the ones that will define the continent’s business events landscape for the decade that follows.

“Zambia has the venues, the experiences, the government backing, and, increasingly, the air access to compete seriously for that share,” concludes Walubita.

The question for South African corporates and conference planners is simple: how much longer will you keep booking the same rooms in the same cities, when one of Africa’s most extraordinary destinations is now reliably within reach?

Zambia is ready, and the flights are there. The only thing missing is your delegates.

Once upon a time, booking a holiday meant heading to your local travel agency, a manila folder of handwritten tickets to carry home and a visit to the bank to order your travellers cheques. Today, travellers can book an entire holiday from the palm of their hand.

As ASATA celebrates its 70th anniversary, they’re opening their archives and inviting us to revisit the milestones that modernised the industry – and changed how South Africans travel. 

1. 1956: Travel agencies become part of the journey

In 1956, ASATA was established as the first formal body to represent South African travel agents and elected Jim Finlay as its first chairman. At the time, travel agencies were essential to planning a trip, handling everything from tickets and passports to visas and even foreign currency. There was no such thing as booking it all yourself.

2. 1959–1971: The world gets easier to reach

The arrival of the first American Express plastic charge card in 1959 transformed international travel. Instead of carrying cash or travellers cheques, travellers could pay for flights, accommodation and everyday expenses with a single card. The arrival of the Boeing 747 in 1970 made long-haul travel more accessible than ever before, and in 1971, SAA rounded things off with SAAFARI, its very own automated reservations system – basically the ancestor of every booking app on your smartphone today.

3. 1972: A genuine world-first

In 1972, just one year after Japan pioneered IATA’s Billing and Settlement Plan (BSP), South Africa became the second country in the world to adopt it. The same year, ASATA elected its first president, John Bing, and successfully negotiated an increase in domestic airline commission from 5% to 7%.

*BSP is the standardised system that keeps ticket sales, reporting and payments between agents and airlines from descending into chaos.

4. 1978–1985: Regulation, insurance and the ticketing shake-up

Between the late 1970s and early 1980s, ASATA really rolled up its sleeves. The association helped draft the bill that became the Travel Agent and Travel Agencies Act (1983) and teamed up with SAA to introduce automatic ticket printing. It also negotiated an exclusive traveller insurance (Travelsure) and secured a 15-day BSP settlement period, modernising how travel agencies operated behind the scenes.

5. 1992–1994: Ethics and deregulation

During this timeframe, ASATA introduced its first Code of Conduct, reinforcing ethical standards across the industry. Just two years later, the Tourism Bill repealed the Travel Agent and Travel Agencies Act, ushering in a new era of competition and deregulation.

6. 1993–1998: A changing landscape

The repeal of marital power meant married women could finally open bank accounts, obtain credit cards, sign contracts and pay for travel independently without their husband’s consent. In 1998, ASATA elected its first Black president, Kananelo Makhetha, reflecting the transformation of both the association and South Africa itself.

7. 2001: Flying would never feel the same again

Before 9/11, passengers could arrive at the airport shortly before departure and loved ones could accompany them to the boarding gate. Then everything changed. Security tightened everywhere, and “arrive three hours early” became gospel.

8. The 2000s: Reinvention begins

During this time, smartphones, social media and online booking platforms completely transformed how people researched, booked and shared their travels. In 2005, ASATA elected its first woman president, Amanda Harrod, and as airline commissions shrank, professional service fees models filled the gap.

In 2010, the FIFA World Cup showcased South Africa to billions of people across the globe as a world-class tourism destination, proving that this country knows how to host a good party.

Throughout the 2010s, ASATA engaged government on unabridged birth certificates for minors, worked with National Treasury on cost containment measures, secured legal guardrails for pricing transparency, and helped determine the VAT treatment of international tickets through a favourable Constitutional Court outcome in 2020.

9. 2020: When travel stopped

COVID-19 became the greatest crisis the travel industry had ever faced. Borders closed, airlines grounded fleets and refunds became a lifeline for travellers. ASATA worked tirelessly to support members through SAA’s business rescue (2019-2022) and advocate for border reopening.

10. 2023 and beyond: Buckle up for the next chapter

Today, AI, digital borders and new traveller expectations are reshaping travel once again. Yet one thing has remained remarkably consistent: When flights are cancelled, visas become complicated or plans fall apart, people still turn to trusted travel professionals for guidance.

“That belief has guided ASATA since 1956,” says ASATA CEO, Otto de Vries. “Seventy years later, it remains at the heart of South African travel. In all that time, credible expertise never went out of fashion, and I suspect it never will.”

Behind that confidence is a sustained programme of industrial development, backed by public infrastructure investment, special economic zone incentives and private capital. The Richards Bay Industrial Development Zone has R252 billion in pipeline investment across 23 investors, according to the Department of Trade, Industry and Competition. Among the flagship developments is Nyanza Light Metals’ R15 billion titanium dioxide pigment plant. Construction is already under way and is expected to create around 3,000 jobs before employing up to 850 people permanently. Richards Bay is also positioning itself as an energy hub, with a liquefied natural gas import terminal, new power stations and supporting infrastructure representing almost R100 billion in additional investment.

Projects on this scale bring a steady stream of engineers, contractors, consultants, financiers and government officials into the city, some for a few days, others returning repeatedly as work progresses. According to André de Klerk, General Manager of BON Hotel Waterfront Richards Bay, this is translating into increasingly consistent business travel demand.

“We don’t have a high and low season like a typical leisure destination,” he says. “Our business follows industrial activity. Occupancy rises when a plant shuts down for maintenance, a delegation is in town, or a major project reaches a milestone. When that activity slows, so do we. Right now, we’re in one of our busier periods and we have been for some time.”

That level of demand has taken years to rebuild. Richards Bay’s hospitality sector was hit hard by the COVID-19 pandemic, and just as recovery began, the July 2021 unrest in KwaZulu-Natal dealt another blow. De Klerk says the hotel had to rebuild its room rates from a much lower base, with several years spent simply recovering lost ground before new investment started driving demand rather than just restoring it.

“There have already been weeks where you couldn’t find a room in this town because two or three projects needed people here at the same time,” he says. “That didn’t used to happen.”

De Klerk emphasised the hotel’s booking window reflects the same industrial rhythm. During busy periods, guests typically book around a week in advance. At quieter times, bookings are made just four days before arrival, tied to project schedules or maintenance shutdowns.

The mix of guests checking in is changing alongside the volume. “The executive flying up from Johannesburg for a two-day meeting is only part of the picture now,” De Klerk says. “We’re welcoming metallurgical engineers overseeing technology transfer, project finance teams from Johannesburg and Nairobi, government delegations, environmental consultants, construction managers and representatives from development finance institutions. Some are here for a few days. Others stay for the duration of a project, with contracts that can run for several months.”

The hotel’s guests arrive from Europe, Africa, Asia and North America, largely to support engineering, mining, logistics and infrastructure projects, while domestic business travellers provide a reliable year-round base. De Klerk says repeat business is the clearest sign of that consistency, with companies returning on standing accounts for maintenance work, site visits and ongoing projects.

BON Hotels Group CEO Guy Stehlik says Richards Bay stands out against the other secondary cities where the company operates, across South Africa and West Africa. “Corporate demand is rarely the issue in these secondary cities. The infrastructure around it usually is,” he says. “Failing infrastructure is the constraint we run into most often outside the metros. Richards Bay is the exception. Given the scale of investment going into the IDZ, it’s no surprise it works as well as it does. If anything, it’s the market the rest of these cities could  be measured against.”

BON Hotel Waterfront Richards Bay has refurbished its guest rooms, public areas, restaurant and conferencing facilities to keep pace with demand. Its largest venue seats around 120 delegates, with most bookings coming from technical workshops, project briefings and training sessions.

Much of the investment pipeline has yet to move from planning into delivery. Stehlik believes the opportunities will extend well beyond the industrial sector. “Richards Bay has always had the industrial base. What’s changing is the consistency of business travel around it. As more investment moves from planning into delivery, we’ll see more people travelling to the city, staying longer and returning more often. That creates the kind of demand that gives airlines, hotels and the wider visitor economy the confidence to invest.”

Rob Hetem remembers the moment he understood why. At a trade show in 2006, he watched representatives of a tourism business sitting inside their exhibition stand, eating lunch, while international buyers streamed past. “No one had explained how a trade show works,” recalls Hetem, who has spent more than two decades working in tourism development and transformation. “No one had shown them how to price for intermediaries, how to approach buyers or what buyers look for when assessing risk.”

When exhibitors went home without contracts, the usual conclusion was that the businesses weren’t ready for international markets. Hetem saw it differently. The businesses hadn’t failed. The model had put them in the room without equipping them to compete once they got there.

Those early lessons shaped a different approach. SATSA CEO David Frost, COO Hannelie du Toit and Rob Hetem brought their combined development, industry and sales experience together to build a model that prepares businesses properly before pushing them towards market access.

As Hetem explains, the journey starts with the less glamorous foundations: compliance, costing, pricing, packaging and distribution, with coaching and mentoring woven through each stage. Buyers only enter the picture once a business has the commercial tools and confidence to turn an introduction into something lasting.

Building businesses that can build others

The KwaZulu-Natal Department of Economic Development, Tourism and Environmental Affairs (EDTEA) Tour Operator Development Programme shows how the approach has evolved. Delivered by SATSA with Hetem leading it, the Tour Operator Project supported more than 70 small tourism businesses over four years. The fifth year added an important next step.

Working with the KwaZulu-Natal Tourism and Film Authority (KZN TAFA), the programme created a pathway for its strongest participants to move from business development into focused market access. KZN TAFA selected ten businesses with the potential to become commercial anchors in their regions, chosen not just for their own growth prospects but for the opportunities they could open up for others.

A capable local tour operator doesn’t need to sell a single accommodation establishment or experience. It can combine a lodge stay in St Lucia with a hiking experience in Underberg, a village homestay, a local transport provider and a small safari business.

To an international buyer, that’s one itinerary, one relationship and one contract instead of five. The lead operator handles pricing, compliance and quality standards, which lowers the buyer’s risk and gives smaller businesses access to markets they’d struggle to reach alone. One strong business becomes the commercial doorway for an entire network of local suppliers.

A model designed to multiply

“Our goal was to build ten reliable commercial anchors that could pull the rest of the ecosystem with them,” Hetem explains. He calls it “village alignment”: government provides the enabling investment, an NPO like SATSA coordinates the programme, experienced tourism businesses share what they know, and developing businesses grow into increasingly commercial roles.

Each participant contributes something different. The value is in how the pieces fit together. Rather than supporting businesses in isolation, the model builds a pipeline that keeps knowledge, opportunity and market access moving long after a specific programme ends.

That thinking is now reaching beyond South Africa’s borders. Ubuntu Travel Connexions, a Southern African tour operator turned marketer now based in Europe, has partnered with SATSA to launch the Ubuntu Incubator Programme. For 12 months, Charmaine Wardenberg’s Ubuntu will represent three trade-ready SMEs from the KwaZulu-Natal programme in the German market, at no cost to the businesses.

For the South African operators, it’s representation in a market they couldn’t easily enter alone. For Ubuntu, it’s a pipeline of tourism businesses that have already done the work to become compliant, reliable and ready to sell.

“It isn’t a new concept,” says Hetem. “We draw from the ideals of Ubuntu.” What’s different is applying that philosophy deliberately to commercial development, where success is measured not only by whether a business grows, but by how many others it brings into the tourism economy with it.

The same jointly developed approach shaped SATSA’s Desk to Desert initiative in the Northern Cape. The virtual familiarisation programme takes operators through compliance, pricing, distribution and marketing before they meet buyers, so they understand not just what a destination offers, but how to package and sell it.

From mentees to mentors

The clearest sign a development model is working may be what happens after the formal programme ends. Many participants go on to mentor other entrepreneurs, passing on the knowledge, connections and experience they once received themselves.

Thabo Modise started out selling T-shirts on Vilakazi Street before building Toura Travel Therapy. Today, known as “Thabo the Tourist,” he speaks at industry conferences, introduces visitors to Soweto’s art scene and creates opportunities for emerging artists.

Semadi Manganye and Paul Maluleke turned community guiding into GATHA, the Greater Alexandra Tourism and Heritage Association, which connects local tourism businesses while its greening projects supply fresh produce to restaurants in Sandton.

Thabo and GATHA aren’t just good news stories. Development that stops at keeping one entrepreneur afloat is only doing half the job.

The same principle runs through SATSA’s wider development work. In one initiative, 56 senior tourism professionals volunteered more than 1,000 years of combined industry experience to mentor 44 small tourism businesses over a year. Their focus was the practical commercial decisions that determine whether a business survives: pricing correctly, protecting margins, managing risk, and knowing when to walk away from an opportunity that isn’t worth it.

“These are results we’re proud of because they show that we now have development models that work,” says Du Toit. But she says success cannot be measured by business support alone. By the end of 2025, overseas arrivals had recovered to just 92% of pre-pandemic levels, according to Statistics South Africa. In her view, even the strongest enterprise development programme can only take businesses so far if the market itself is not expanding. “Readiness is only one side of the equation. We need to work just as deliberately on demand if the businesses we have developed are going to grow and remain sustainable.”

Ends

Issued by: Big Ambitions
Contact: Brenda Walters

Email: satsa@bigambitions.co.za

Tel. +27 73 061 3114

About SATSA

SATSA is the voice of inbound tourism in Southern Africa, representing over 1,100 quality assured members across the tourism value chain. As a trusted mark of credibility, SATSA-member businesses are vetted annually with stringent financial checks and adhere to a strict Code of Conduct, ensuring high ethical and operational standards. SATSA continually works to promote responsible tourism and protect travellers from fraudulent activity within the industry. https://www.satsa.com/

Instead, Corporate Traveller’s data points to something more interesting: a marked increase in trip duration. The insights form part of Corporate Traveller’s latest report: The smarter business travel guide for finance leaders.

As Juliette Da Silva, CFO of Flight Centre Travel Group South Africa explains, in 2024, the average business trip length was 3.21 days. In 2025 it jumped to 5.31 days – a 65% increase year-on-year.

“Companies are batching their meetings,” says Da Silva. “Travellers are visiting multiple stakeholders and combining market visits that would previously have been split into three separate trips. If you’re going to incur the cost and the traveller disruption of getting on a plane, you want to maximise the return on that journey.”

It’s also called trip stacking and Herman Heunes, General Manager of Corporate Traveller South Africa, sees the shift play out in booking patterns every day.

“The trips we’re booking in 2026 look nothing like the trips we were booking in 2023,” he says. “Clients are coming to us with bigger, more complex itineraries – multi-city, multi-stakeholder, often spanning a week or more. What used to be three separate Johannesburg-to-Cape Town hops for three different meetings has become one trip that does all three plus a client dinner and a team workshop on the way through.”

That shift has changed how Corporate Traveller’s client conversations unfold, Heunes adds.

“Five years ago, a lot of our cost conversations were around securing the best airfare. Now they’re about trip design: how you sequence meetings, where you base yourself, which hotel is actually closest to your three client sites rather than the one with the cheapest headline rate. Those decisions often save more money than a fare negotiation ever would.”

The behavioural shift is healthy for both ROI and traveller wellness, but it’s shifting where budget pressure shows up.

“Longer trips mean more hotel nights,” says Da Silva. “And South African hotel rates have been climbing steadily over the last three years – from an average room night of R1,050 in 2023 to R1,301 in 2025. So, while companies are getting better value per trip, they also need to be watching accommodation spend much more closely than they used to.”

Similarly, average international rates have climbed from R2,424 in 2023 to R2,877 in 2025. For a finance leader whose travel programme is still measured primarily on airfare savings, that’s a blind spot worth closing.

Both Da Silva and Heunes agree that travel policies need to catch up with traveller behaviour.

“The longer-trip, higher-ROI pattern should be baked into policy, not treated as an exception,” Heunes says. “If batching meetings is the new normal, your policy should actively encourage it. That means flexibility on minimum stay duration, smart advance-purchase requirements, and preferred supplier relationships that reward the kind of multi-night bookings your travellers are now making.”

Put simply, companies can save money in a number of ways: booking in advance (and as Da Silva notes, advance booking windows are already lengthening, up to 17.9 days in 2025), leveraging loyalty programmes, and exploring alternate accommodation options including guesthouses. Geographic clustering – combining multiple close destinations into a single trip – cuts airfare costs, while negotiating midweek rates lowers accommodation spend.

Da Silva frames it as a broader mindset shift.

“South African companies aren’t travelling less because business travel matters less,” Da Silva says. “The value of business travel is not in question. Instead, they’re travelling differently, stretching the return on every journey and tightening the discipline around when and how trips get booked. In today’s economic environment you have to make sure every rand counts. The companies doing this well are treating travel less as a line-item cost and more as a managed investment – and using current conditions as an opportunity to reset policies, renegotiate supplier agreements, and build programmes that flex with market volatility.”

For a closer look at the data – and a practical framework for managing travel spend in volatile conditions – download Corporate Traveller’s latest report here.

-ENDS–

MEDIA CONTACT

For more information about Corporate Traveller, or to interview Corporate Traveller South Africa GM Herman Heunes, call Sonnette Fourie on 081 072 2869 or email sonnette@bigambitions.co.za.    

About Corporate Traveller

Corporate Traveller is a division of the Flight Centre Travel Group, dedicated to saving businesses across Southern Africa time and money. Corporate Traveller has the benefit of being part of the world’s third-largest travel retailer, leveraging its global negotiating strength. It has access to over 50 of the world’s leading airlines and deals with more than 100 000 hotels around the world to guarantee savings for clients. Corporate Traveller provides clear, consolidated reporting of all its clients’ travel activities, helping them to control travel spend and identify opportunities to save costs.

Issued by:

Big Ambitions

Sonnette Fourie

sonnette@bigambitions.co.za

+27 81 072 2869