That shift in mindset – more value-conscious and more willing to ask whether the obvious choice is actually the best one – is exactly the right lens through which to look at Time Out’s 2026 Best Cities ranking. Built on the responses of more than 24,000 locals across 150 cities worldwide, it is the most resident-informed ranking of its kind. And what it reveals, for South African travellers open to looking beyond their usual itineraries, is a set of destinations that deliver extraordinary experiences at a fraction of the cost of the cities that typically dominate South African booking patterns.

Cape Town’s sixth-place ranking (above Tokyo, Seoul, Paris, and Singapore) is proof that South Africans already know what world-class looks like. The question is whether they’re finding it when they travel.

“Right now, South Africans are asking better questions before booking,” says Antoinette Turner, GM of Flight Centre South Africa. “They want to know that their money is really working for them – not just that a destination is popular, but that it will actually deliver value. The cities that come up again and again in that conversation are often not the ones people expected to be considering.”

Porto, ranked 17^th in the world, is one of them. 80% of its residents describe it as “welcoming” and “friendly”. 99% say it’s “cheap to grab a coffee”. Portugal remains one of the most affordable destinations in Western Europe, and the city rewards exactly the kind of unhurried, exploratory travel that South Africans are increasingly drawn to. It is also, for those who have already done Lisbon, a revelation: smaller and considerably more characterful.

Edinburgh, ranked 3^rd globally, is the city that consistently surprises South Africans who expected to love London more. It scored the joint-highest walkability rating of any city surveyed, a 94% approval rating for its food scene, and 91% of its residents report finding genuine joy in their everyday lives there. It is also accessible on existing routes through London or Amsterdam without adding significant travel time or cost.

Kraków, ranked 16^th, is the most compelling value proposition in Europe for South African travellers right now. Retaining its own currency (the Polish złoty) rather than using the Euro, it provides a high-standard, UNESCO-protected historic experience at a fraction of the cost of Western Europe or Eurozone hotspots. Plus, its 87% food scene approval rating and its extraordinary walkability make it a destination that delivers on every measure that matters.

Marrakech, ranked 24^th, is rated by 82% of its residents as a city with a strong sense of community and offers an exciting cultural shift without having to cross into a totally unfamiliar time zone. Just an hour behind South African time, it delivers the immersion of a genuinely different culture with almost no adjustment on arrival, making it a rewarding choice for anyone after a proper change of scene. Just plan ahead, because if you don’t hold one of the pre-qualifying visas (for example, US, UK, Schengen Area, Canada, Australia, New Zealand, Ireland, Japan, or the UAE) you will need to apply directly to the Embassy of Morocco in Pretoria.

None of these cities are obscure. They’re simply underleveraged, chosen less frequently than their quality and affordability warrants. In a year when South African travellers are being more intentional about every rand they spend on travel, that gap between what’s popular and what’s truly worth it is worth closing.

“When budgets are tighter and the world feels less predictable, the instinct is often to book what you know. But the real value in travel right now isn’t necessarily where it always used to be,” says Turner.

“The lesser-known cities on Time Out’s list are not consolation prizes for travellers who couldn’t afford somewhere better. They are, by the measure of the people who live in them, among the most rewarding places on earth. They simply require someone who knows that… and knows how to get you there,” she concludes.

– Renderings of the Reimagined Spaces Aboard Norwegian Aura are Available for Download HERE –

Norwegian Cruise Line^® (NCL), the industry leader in delivering freedom and choice in experiences with uncompromising hospitality, today revealed the new standout wellness and dining offerings coming to Norwegian Aura, its largest ship to date and the newest evolution of the award-winning Prima Plus Class, designed to give every guest the freedom and choice to vacation exactly how they want without compromise.

Guided by guest feedback and NCL’s brand promise that the best vacation is one where no one has to settle for less than the experiences they want most, Norwegian Aura will introduce more of what guests love to create unforgettable moments for families, couples, solo travellers and everyone in between. Additions include the industry’s most expansive Thermal Suite, featuring 15 wellness experiences designed for relaxation, recovery and rejuvenation; as well as Tamara, NCL’s first specialty restaurant dedicated to Indian cuisine and The Panorama Room, an immersive reimagining of complimentary dining at sea. Throughout the ship, favourite restaurants, bars and lounges have also been redesigned and repositioned to create more space and inviting places to gather with the ease to move from one experience to the next.

“Norwegian Aura is all about giving guests more of what they love, with spaces and experiences that make vacation feel even easier,” said Gary Anslow, Vice President UK, Ireland, Middle East and Africa, Norwegian Cruise Line. “From Tamara, our new Indian specialty restaurant, which expands the already guest-favourite eatery in Indulge to an elevated culinary offering; to The Panorama Room’s immersive dining experience and our most expansive Thermal Suite to date, every addition has been purposefully designed to give guests more freedom, choice and opportunities to relax, recharge and enjoy their vacation their way, without compromise.”

A New Era of Wellness at Sea

Spanning two decks, the Mandara Spa, beautifully designed by the Rockwell Group, will utilize the restorative power of nature to create an expansive wellness sanctuary, with spaces and experiences inspired by forest canopies, cave-like retreats, cascading waterfalls and the rhythms of nature.

At the heart of the experience is the industry’s most expansive Thermal Suite, offering 15 wellness amenities, including 11 new experiences, built around the principles of contrast therapy. Guests can move between warm and cool spaces, water features and quiet lounges to create their own relaxation routine, whether they want to unwind after a day ashore, recover from travel or simply enjoy a slower moment at sea.

Among the signature experiences is the Sensory Rain Pool, the first of its kind at sea. This immersive 360-degree experience transforms from calm waters to a tropical rainfall and eventually a dramatic thunderstorm, complete with simulated lightning effects and the sounds of rolling thunder, surrounding guests by nature in an unforgettable way.

Supporting the Thermal Suite’s contrast therapy journey are several new water and thermal offerings, including a Blue Glow Suite, a gentle blue light experience designed to encourage relaxation and support post-travel recovery; a dedicated Foot Spa, to soothe and refresh tired feet and muscles; the Waterfall Experience, where guests can unwind as water cascades over their head and shoulders; a Snow Cave, with rugged, rock-like walls layered with fresh powder white snow whose cold therapy benefits have been known to support the effects of inflammation; a Reflection Pool with panoramic sea views; and guided Hot and Cold Plunge experiences.

Guests can also enjoy a variety of dedicated relaxation spaces throughout the spa, including a Salt Room, the Meditation Lounge, an Aromatic Steam Room, a Finnish Sauna, a Charcoal Sauna and a Zen Lounge.

The spa also features 24 treatment rooms, a full-service salon, Skin Lab, and expanded medi-spa services with IV therapy, NAD+ injections (Nicotinamide Adenine Dinucleotide) to support energy and overall vitality, with acupuncture also available. Additionally, the facility will include a state-of-the-art fitness center with dedicated training studios and wellness programming.

New Dining Experiences Plus Expanded Guest Favourites

Continuing NCL’s commitment to delivering more choice and variety, Norwegian Aura’s culinary program includes 22 food and beverage options spanning over 10 distinct cuisines. The offerings on board have been thoughtfully designed so guests can dine how they want, whether seeking a relaxed meal with family, a standout specialty experience or a new global flavour to discover at sea.

Making its debut aboard Norwegian Aura, Tamara will become NCL’s first specialty restaurant dedicated to Indian cuisine. Inspired by the overwhelming popularity of the Indian offerings introduced at Indulge Food Hall with the launch of the Prima Class ships, the new venue elevates those guest-favourite flavours into a dedicated dining experience featuring authentic regional dishes in a sophisticated setting inspired by the architecture and craftsmanship of North Indian temples and courtyards.

Located on Deck 8, Tamara’s design incorporates warm earth tones, intricate detailing and an open-view kitchen anchored by striking tandoor ovens, creating an inviting atmosphere that celebrates both culinary tradition and contemporary dining. Guests will enjoy authentic flavours with dishes like Short-Rib Dosa, a crisp rice-lentil crepe with tomato sambar, fenugreek and coconut chutney; Lamb Biryani, with basmati rice, warm spices and caramelised onions; and a Green Papaya Salad, tossed tableside with pomegranate, tamarind, peanuts, jaggery and chili.  

Also new to Norwegian Aura is The Panorama Room, a completely reimagined complimentary dining experience that transforms traditional main dining through immersive visual technology. Located on Deck 6, the venue features expansive LED displays, multi-channel audio, synchronised lighting and dynamic visuals that evolve throughout the day and evening, transporting guests through ever-changing landscapes, artwork and scenic environments as they dine. Additionally, Hudson’s, the signature main dining room renowned for its sweeping 270-degree ocean views, will debut an elevated new design.

Beyond introducing new concepts, Norwegian Aura’s restaurant collection has been thoughtfully reconfigured for more comfort, easier access between venues and to create additional seating in some of the ship’s most popular venues. On Deck 7, guests will find Le Bistro, featuring a new design with uninterrupted ocean views, where they can enjoy timeless French cuisine; as well as Sukhothai, showcasing a refreshed design that celebrates the culture, craftsmanship and flavours of Thailand. Palomar, offering Mediterranean fare, and the Italian Onda by Scarpetta will be located on Deck 8, where the venues will benefit from expanded seating and a new aesthetic. Cagney’s Steakhouse will also receive a sophisticated redesign, pairing rich and dark colours with the classic atmosphere of a modern steakhouse. The popular Japanese specialty restaurants, Hasuki for hibachi and Nama for sushi, will also return with new decor and a lighter colour palette for a welcoming atmosphere.

Additional enhancements include an expanded Surfside Café, which will now span both sides of the vessel to create a more seamless guest experience, and the return of Indulge Food Hall, featuring nine globally inspired stations. Building on the popularity of NCL’s culinary portfolio in Indulge, guests will enjoy complimentary Mexican favourites inspired by Los Lobos, along with a new Middle Eastern concept and returning favourites including Q Texas Smokehouse, Planterie and Nudls. The Local Bar & Grill is another returning guest favourite, offering an additional complimentary dining option featuring classic pub fare nearly all day.

Guests staying at The Haven, the keycard-access only luxury complex, will enjoy a newly designed The Haven Bar and Lounge and The Haven Restaurant. Studio DADO, longtime partners of Norwegian Cruise Line, designed the private lounge, restaurant and outdoor deck to emulate a tranquil oasis that immerses guests into the world’s natural beauty with earth tones, a lush canopy of trees and delicate finishes.

More Room to Relax, Gather and Explore

Throughout Norwegian Aura, public spaces have been refreshed to feel more open, comfortable and connected, reflecting NCL’s signature hospitality with more room for guests to gather, relax and move naturally from one experience to the next on their own terms.

Bars and lounges across the ship will feature refreshed interiors and expanded layouts, including a larger Penrose Bar & Atrium with more than double the seating and a dedicated stage for daily entertainment. Guests will also enjoy the Metropolitan Bar, known for its award-winning sustainable cocktail menu; the intimate Swirl Wine Bar, a contemporary wine lounge; Belvedere Bar and Whiskey Bar, all redesigned to create more open and inviting environments for guests to gather, socialise and enjoy the ship’s vibrant onboard atmosphere. Overlooking the pool on Deck 18, the Daybreak Bar features beautiful vibrant colours and will be the perfect spot to feel a part of the action. The updates are designed to make it easier for guests to find their favourite spot, meet up with friends and enjoy the ship’s lively atmosphere from day to night.

Adventure, Action and Family Fun Awaits Aboard Nowegian Aura

Norwegian Aura will also feature Ocean Heights, the ultimate hub for fun, action and relaxation for the entire family, giving parents and kids more ways to spend quality time together without sacrificing the moments of adult enjoyment that make a vacation feel complete. The sprawling activity zone will combine brand-new NCL attractions with reimagined favourites, transforming from day to night using immersive lighting and LED projections. Adventure seekers will enjoy six slides, the 82-foot Aura Ropes Course, a multi-level obstacle course, Moon Climber, and Aura Midway featuring carnival-style games and a nine-hole mini golf course. For those looking to slow down, guests can relax at NCL’s first-ever overhanging cabanas overlooking Vibe Beach Club, and enjoy a dedicated bar.

NCL’s newest vessel will first set sail in Europe with a seven-day Mediterranean voyage from Trieste, Italy to Barcelona, Spain on May 21, 2027, followed by a 13-day transatlantic voyage to Miami. In the summer of 2027 as well as the summer of 2028, Norwegian Aura will sail seven-day Eastern Caribbean voyages with calls to sun-soaked island destinations, including Puerto Plata, Dominican Republic; St. Thomas, U.S. Virgin Islands; Tortola, British Virgin Islands; and the Brand’s newly enhanced private island in the Bahamas, Great Stirrup Cay. In winter 2027/28, Norwegian Aura will offer week-long Western Caribbean voyages taking guests to lush, tropical destinations like Roatan (Islas de la Bahia), Honduras; Costa Maya and Cozumel, Mexico; as well as Harvest Caye, NCL’s resort-style private destination off the Belizean coast.

For more information about the Company’s award-winning 21-ship fleet and worldwide itineraries, or to book a cruise, please contact a travel professional, call +27 087 550 3914 or visit www.ncl.com.

At the heart of the restructure is the consolidation of sales and marketing under unified regional leadership. For travel agents across the MEA region, it means a single, aligned team working in step to help them sell NCL more effectively and grow their cruise business with confidence.

Leading that charge in MEA is Gary Anslow, appointed as the region’s new VP. Anslow brings considerable experience to the role, which will serve alongside his position of VP and Head of UK and Ireland, one of NCL’s most established and high-performing markets. He takes over from Kevin Bubolz, who spearheaded NCL’s growth across MEA. Bubolz will now assume full oversight of NCL’s Continental European business. Both report into Jason Krimmel, NCL’s Chief International Sales and Marketing Officer.

Commenting on the transition, Bubolz said: “I have thoroughly enjoyed my time leading our strategy in MEA. The engagement and support we have had from our partners in the region has been exceptional. I know Gary and the team will continue to build on very solid foundations.”

Anslow added: “MEA is a region with tremendous energy and real appetite for cruise travel, and I am committed to making sure our trade partners have everything they need to capitalise on that. I am looking forward to deepening our relationships across the region and to ensuring that agents feel the full benefit of a more integrated sales and marketing approach.”

The announcement comes at a particularly compelling moment for travel trade partners to be selling NCL. Great Stirrup Cay, the cruise line’s iconic private island in The Bahamas, is set to launch the new Great Tides Waterpark on 4 September – a significant enhancement, with 19 waterslides, unique cliff jumps, and a Tidal Tower standing over 50m tall, that adds fresh appeal for families and gives agents a powerful new conversation-starter with clients.

An impressive portfolio of 2027 Europe itineraries, including expanded Mediterranean and Northern Europe sailings, offers strong options for the well-travelled South African market, while a pipeline of innovative new ships continues to grow one of the industry’s most modern fleets.

“The investment is real, the support is growing, and the opportunities for agents who lean into cruise have never been greater,” Anslow concluded.

Norwegian Cruise Line^® (NCL), the innovator in global cruise travel, has unveiled photos of reimagined spaces and additions to Norwegian Jade^® and Norwegian Gem^®, including the brand-new adults-only Vibe Beach Club and an enhanced Thermal Suite in the award-winning Mandara Spa and Salon.

“Listening to our guests and delivering exceptional experiences across our fleet is at the heart of what we do,” said Marc Kazlauskas, president of Norwegian Cruise Line. “These recent transformations bring some of our most beloved amenities to Norwegian Jade and Norwegian Gem, creating greater consistency across our fleet while giving guests more ways to personalise their vacation — from adults-only outdoor spaces to serene relaxation areas designed to help them unwind at sea.”

Expanded Thermal Suite Experiences at Mandara Spa & Salon

Redesigned with guest feedback in mind, the refreshed Thermal Suite aboard Norwegian Jade and Norwegian Gem now feature three times as many of the popular hot tile loungers, a more centralised layout with an upgraded reception area, updated steam rooms and saunas, and new relaxing and reinvigorating experiences, including:

• A Charcoal Sauna thatutilises a radiant heat system with an outer charcoal layer with potential benefits of boosting circulation and releasing toxins from the body. Its warming properties reduce muscle stiffness and tension.
• An Ice Room with cold air invigorates the respiratory tract.
• The Salt Room benefitsskin health and induces deep relaxation.
• An IV Lounge, which has become an increasingly popular treatment to quickly deliver essential nutrients to the body.
• Four-Senses Loungers providethe ultimate sensory experience for deep relaxation and tranquility.

Additionally, Norwegian Jade offers brand-new Experiential Showers, featuring multiple water jets and lighting effects to help invigorate the body, as well as a Plunge Pool for brief cold-water immersion to accelerate muscle recovery, boost circulation and leave guests feeling refreshed and revitalised.  Norwegian Gem provides an updated hot tub and Thalassotherapy pool which uses massage jets, bubble loungers and countercurrents to detoxify the body and soothe joint pain.

Debut of Popular Adults-Only Vibe Beach Club & Starbucks

Both Norwegian Jade and Norwegian Gem now provide an adults-only respite with the guest-favourite Vibe Beach Club, repurposing the existing sundeck on deck 14. This exclusive outdoor oasis offers expansive ocean views, a private full-service bar, an additional hot tub, over 50 premium lounge chairs and seven new private cabanas for guests to unwind in style.

As the first in the cruise industry to offer the world’s most recognised coffee brand – Starbucks^® – across its entire fleet and private destinations, NCL adds an all-new licensed store aboard Norwegian Jade, making it easy for guests to enjoy the same favourite hot and cold handcrafted beverages, seasonal blends and sweet and savory food items as they do at their neighborhood store.   

Summer Escapes to Europe and Alaska

Now through late summer 2026, Norwegian Jade offers a series of seven-day sailings from Vancouver, British Columbia and Whittier (Anchorage), Alaska with scenic cruising through the Inside Passage and glacier regions, as well as visits to Ketchikan, Juneau, Skagway and Icy Strait Point, Alaska. Meanwhile, aboard Norwegian Gem, guests can dive into the rich history and vibrant culture of the Mediterranean and Greek Isles on a variety of voyages departing from Rome (Civitavecchia) or Venice (Ravenna), Italy while visiting ports such as Cannes, France; Florence/Pisa (Livorno), Italy; Split and Dubrovnik, Croatia; and some of the most sought-after islands in Greece. As the year progresses into late 2026, Norwegian Gem offers fun-in-sun cruises to the Caribbean and Bahamas from Tampa, Fla., while Norwegian Jade returns to Asia for immersive, bucket-list worthy voyages.

For more information about the Company’s award-winning fleet and worldwide itineraries, or to book a cruise, please contact a travel professional, call +27 087 550 3914 or visit www.ncl.com.

The return of these services, beginning this week with Qatar Airways on 16 June and Turkish Airlines on 17 June, significantly enhances global connectivity and visitor access during the traditionally quieter summer months.

Qatar Airways is the first of the three carriers to resume operations to Seychelles this summer, with its return to Seychelles International Airport at Pointe Larue marking the start of an expanded summer schedule. From 16 June 2026, the airline will operate four weekly flights on Tuesdays, Thursdays, Saturdays, and Sundays, further strengthening Seychelles’ links through Doha and providing convenient connections to more than 150 destinations worldwide.

Adding to the positive momentum, Turkish Airlines has resumed flights to Seychelles, marking its first summer operation to the destination in three years. Previously, the airline served Seychelles seasonally between late October and March before suspending services during the summer period. The carrier will operate three weekly flights using an Airbus A330-300, connecting Seychelles to Istanbul; one of the world’s largest aviation hubs and a key gateway to Europe, Asia, the Middle East, and North America.

As Turkish Airlines reintroduces its summer programme, the airline has implemented minor schedule adjustments during the initial launch period for commercial reasons. Until the week commencing 6 July, flights will operate twice weekly on Wednesdays and Sundays. Thereafter, the airline will increase operations with an additional weekly flight on Fridays, bringing the total to three flights per week.

The Russian market will also receive a welcome boost with Aeroflot scheduled to resume services on 8 July 2026. The airline will operate two weekly flights on Wednesdays and Saturdays, restoring additional seat capacity from one of Seychelles’ important source markets and providing greater travel options for Russian visitors seeking direct access to the islands. Commenting on the enhanced connectivity, Seychelles Tourism Board Chief Executive Officer, Ms Vesna Rakic, said:

“At a time of intense global competition for travellers, the decision by Qatar Airways, Turkish Airlines and Aeroflot to expand their presence in Seychelles is a strong endorsement of our destination. Improved air connectivity is key to tourism growth, giving travellers more choice while strengthening access from Europe, the Middle East, Asia and Russia.”

She further added; “We sincerely thank our airline partners for their continued confidence in Seychelles. Their support is essential to maintaining strong international links and driving the success of our tourism industry. We are also encouraged by ongoing discussions within the aviation sector, with the potential for further positive developments in connectivity. While official confirmations are still pending, the outlook is highly promising. Together with our airline and trade partners, we remain focused on driving demand and supporting the long-term success of air services to Seychelles. “

With increased summer capacity from key international gateways, Seychelles is reinforcing its position as one of the most accessible island destinations in the Indian Ocean. Improved air access remains a critical factor in driving visitor arrivals, and the additional capacity provided by these airlines will support demand from multiple markets while offering greater flexibility and convenience for travellers choosing Seychelles.

Despite fares rising by between 10% and 50% on many routes, only 10% of South African travellers have cancelled their holiday plans, according to a survey conducted by the Association of Southern African Travel Agents and Advisors (ASATA). That says everything about the South African traveller’s relationship with travel. But absorbing a crisis and navigating it intelligently are two very different things.

“The fuel crisis is real, and, in some cases, the cost increases are significant, but South Africans are still travelling,” says Sue Garrett, GM Supply, Pricing & Marketing at Flight Centre South Africa. “Our job is to help them do it smartly.”

Here’s what you actually need to know before your next booking decision.

What’s driving the price increases?

Jet fuel more than doubled in price between late February and early April 2026, following the closure of the Strait of Hormuz, a critical artery for global oil supply. The Middle East accounts for roughly 41% of European aviation fuel imports, and that supply has been severely disrupted.

The knock-on effects have been significant: 13,000 flights cut globally in May alone, nearly two million seats removed from the market, and Lufthansa announcing 20,000 cancellations through October. Closer to home, jet fuel at South African inland airports jumped 115% month-on-month as of 1 April, with coastal airports up 145%, and FlySafair’s temporary fuel surcharges rose nearly 400% in March.

A recent dip in global oil prices followed ceasefire talks, but experts are clear: even if the Strait fully reopens, it will take months for pricing to normalise. The fuel arriving at South African ports today was purchased at higher prices, so relief, when it comes, will be slow.

Should you wait, or book now?

Book now – and here’s why.

Capacity is being removed from the market while South African demand remains high. Less supply plus sustained demand points in one direction only: higher fares. The travellers waiting for clarity are, in most cases, waiting for prices to rise.

The good news? You can lock in today’s fares for travel up to 12 months out. For peak-season travel (school holidays and long weekends), Garrett says that booking four to six months in advance is advisable, as seats fill quickly.

“From a currency perspective, the rand is currently sitting at around R16.34* to the dollar, which is meaningfully stronger than the R17–R18 range South Africans were navigating for much of the past two years. That makes now a relatively favourable moment to lock in international fares. Waiting for a better rate is a gamble, and fare increases could easily outpace any rand strengthening,” Garrett explains.

One important note from Flight Centre’s Travel Experts: quote and ticket on the same day, particularly on international routes. Fares can shift between quote and purchase, and in the current environment, that gap can be costly.

Where is the value right now?

Surprisingly, some of the most competitive fares currently available are on routes that travellers might be avoiding out of lingering uncertainty.

Emirates has confirmed that 96% of its global network has been restored, and Qatar Airways is targeting more than 150 destinations from mid-June. Both carriers are currently offering fares that, on certain routes, are lower than pre-conflict February levels – in some cases, over 60% cheaper than non-Gulf alternatives on the same routes.

According to Garrett, for long-haul travel, Asia is currently the most competitively priced destination, with fares ranging from approximately R11,000 to R15,000 per person return, making countries like Thailand and India consistent value picks despite the broader disruption.

“Carrier selection has become one of the most important conversations we’re having with clients right now,” she says. “South African travellers who are still defaulting to non-Gulf alternatives out of lingering uncertainty are, in many cases, paying a significant premium for a risk that has materially diminished.”

The surcharge conversation nobody is having

When you see an advertised fare, it rarely tells the full story. Fuel surcharges appear on your ticket as YQ (fuel surcharge) or YR (carrier-imposed charges), and on some international routes, these charges alone exceed the base fare.

Surcharges are proportionally higher on longer flights, which means domestic and regional African travel is currently meaningfully more affordable relative to long-haul, simply because the surcharge component is smaller.

“The critical thing to know is that surcharges are fixed at the date of ticketing, not the date of travel. If you book today, you are protected against any future surcharge increases – unless you change your ticket – another compelling reason not to wait,” Garrett comments.

“Always compare the total ticket cost, not the advertised price. What looks like a cheap fare can carry a surcharge that significantly changes the picture,” she adds.

Flexible fares: worth it or not?

With 57% of South African travellers worried about losing money on non-refundable bookings, the flexible fare question is front of mind, and rightly so.

A flexible fare will typically cost R3,000–R8,000 more than the cheapest standard economy fare on the same route, depending on the airline and season. Whether that premium is worth it depends on your circumstances, but in an environment where airlines are cutting flights and adjusting schedules, the cost of inflexibility has rarely been more visible.

There is, however, a middle path worth knowing about. Emirates and Qatar Airways are currently offering complimentary date-change options on new bookings – a direct response to the uncertainty of the current environment. In practice, this typically means one or two permitted changes, with restrictions around ticketing and travel dates, and you would still pay any fare difference if the new fare were higher. The specifics vary and are changing frequently, so confirm the exact terms at the time of booking.

Travel insurance: the detail that matters most

Approximately 20% of South African travellers are now actively opting for “Cancel for Any Reason” (CFAR) insurance, even at a premium. If you’re considering it, there’s one rule that overrides everything else, according to Flight Centre’s Travel Experts:

Buy your travel insurance on the same day you pay your first deposit.

Pre-existing condition waivers and CFAR cover typically expire within 14 to 21 days of deposit. Miss that window and you may find yourself with a standard policy that doesn’t cover the scenarios you’re most concerned about.

“CFAR is an add-on to a comprehensive travel insurance policy, not a standalone product. It allows you to cancel for any reason and receive a partial reimbursement – typically 50–75% of pre-paid, non-refundable trip costs, which significantly reduces your exposure,” Garrett explains.

The case for not going it alone

“Travellers no longer want to navigate the current landscape alone,” says Otto de Vries, CEO of ASATA. “They want a professional in their corner who can guarantee flexibility and provide a safety net. No app or online booking platform can call an airline at midnight, fight for a refund, or redesign an itinerary in real time.”

Flight Centre’s own research, conducted before the conflict began, found that 97% of South African travel intenders see value in using a travel agent – the highest proportion of any market surveyed globally. In a Middle East crisis that has doubled jet fuel prices and made the cost of a wrong booking decision more consequential than ever, that instinct is well-founded.

South Africans haven’t stopped travelling, but the gap between travelling smart and travelling blind has rarely been wider.

*Based on ZAR/USD exchange rates on 25 May 2026.

Norwegian Cruise Line^® (NCL), the innovator in global cruise travel, announced that the highly anticipated Great Tides Waterpark at Great Stirrup Cay, the Company’s private island in the Bahamas, will take place on Sept. 4, 2026, during Norwegian Luna’s seven-day Caribbean sailing.

Beginning today, all guests sailing to Great Stirrup Cay on or after Sept. 4, 2026 can purchase day passes* to Great Tides Waterpark and personalise their ideal island day with seamless, advance booking. Elevating the experience even further, guests can reserve private cabanas for up to six guests, which includes admission into the waterpark and offers shaded comfort just steps from the park’s signature Tidal Tower featuring jaw-dropping slides, perfect for relaxing between thrills. Additionally, the waterpark experience extends beyond the 19 exhilarating slides with three all-new food trucks serving a dynamic lineup of dining.

“Great Stirrup Cay continues to evolve as the premier private island destination in the Bahamas, and we’re excited to officially open Great Tides Waterpark on Sept. 4, 2026,” said Marc Kazlauskas, president of Norwegian Cruise Line. “With the best activities for families and for every type of traveller—from high-energy slides to laid-back lagoon experiences—guests can now purchase their day passes ahead and lock in an unforgettable day on the most spectacular private island in the Caribbean.”

Spanning nearly six acres, Great Tides Waterpark will deliver a bold, family-friendly adventure across immersive attractions for all ages. At its center will stand the 170-foot Tidal Tower, featuring the Breakwater Blasters—industry-first water coasters with downhill drops and uphill blasts within an inner tube—alongside the Whitewater Dash with two body slides; Rapid Mat Racers featuring two mat slides; and a selection of tube slides, Tropic Storm and Tropic Spiral, with spirals and spins for an adrenaline rush.

Additional highlights will include Cliffside Cove, home to the industry’s first and highest cliff jumps; The Great Slide, the Caribbean’s only four-person body slide; Fearless Falls racing slides; and the hidden Grotto Bar tucked beneath the action for prime viewing. Younger guests will be able to splash through Splash Cay, a 9,000-square-foot kids’ zone, while adventure seekers can float along the Wandering River, an over 800-foot, high-energy take on the classic lazy river. The waterpark builds on the recent transformation of Great Stirrup Cay, which includes the expansive Great Life Lagoon, featuring a beach-style entry pool, swim-up bars and ample space to unwind with ocean views. Guests can also elevate their day at the adults-only Vibe Shore Club, enjoy family-friendly offerings like Splash Harbor and explore the island with ease with the island’s latest tram system.

Travellers can visit Great Stirrup Cay year-round, with voyages sailing seasonally from convenient homeports including New York and Philadelphia as well as Florida ports in Jacksonville, Tampa, Orlando (Port Canaveral) and Miami.

Guests wanting to celebrate the grand opening of the waterpark can embark on Norwegian Luna’s seven-day Caribbean sailing from Miami on Aug. 29, 2026. Norwegian Luna offers itineraries through November 2026 with visits to Puerto Plata, Dominican Republic; St. Thomas, U.S. Virgin Islands; and Tortola, British Virgin Islands as well as Great Stirrup Cay — perfectly pairing the latest ship innovation with NCL’s newest island experience. For shorter sailings from Miami, Norwegian Getaway offers three- and four-night voyages to the Bahamas through October 2026.

Guests may purchase a pass to Great Tides Waterpark by logging into their myNCL account after completing their cruise reservation.

For more information about the Company’s award-winning fleet and worldwide itineraries, or to book a cruise, please contact a travel professional, call +27 087 550 3914 or visit www.ncl.com.

*Tickets and pricing will vary based on seasonality and availability.  For additional information on pricing and age requirements, visit www.ncl.com

What happened next depended almost entirely on one decision that had been made weeks or months earlier, in a moment when everything still felt certain: how these travellers had booked their trip.

Had they booked through a travel agent – someone they could call immediately for support and damage control – or had they decided to go it alone?

What the airlines did right

Emirates and Qatar Airways, whose hubs in Dubai and Doha were most directly affected by the Middle East airspace closures, responded with speed, transparency, and genuine passenger care that set a very high standard. According to Sue Garrett, GM Supply, Pricing and Marketing at Flight Centre South Africa, the airlines communicated full refunds by 10am on the same morning the airspace closed, and they extended rebooking windows repeatedly as the situation remained uncertain. Furthermore, contact centres operated 24/7 throughout, including during Ramadan, when extended hours would not normally apply.

“Emirates ran open-forum webinars for travel agents the same afternoon policies were issued, and Qatar’s country manager in South Africa was communicating directly with Flight Centre via WhatsApp, ensuring agents had accurate, current information to pass on to clients,” comments Garrett.

This exceptional response during times of crisis matters. Because what follows is not an argument that the airlines failed, but about something more precise and more important.

The gap between communication and guidance

Good airline communication tells you what has happened. But it’s your travel agent who tells you what to do next.

When an airline notifies you that your flight has been cancelled, it can offer you two options: a refund or rebooking on the next available service. What it cannot tell you is which of those options is right for your specific situation – whether your onward connection can be salvaged or your hotel booking is recoverable, whether your travel insurance covers the additional night’s accommodation, or whether an alternative carrier has availability on your routing that would get you home faster than waiting for the airline’s next service.

“When a journey has already commenced and disruption strikes, the airline is the right first call. They’re best placed to manage the immediate flight situation,” explains Zay Ferguson-Nair, Customer Experience Leader at Flight Centre South Africa. “But the moment that’s resolved, the travel agent steps in to manage everything else, including the hotel extension, the car hire, the onward connection, and the insurance claim. Those are the moving parts that fall through the cracks when there’s no one coordinating them.”

That coordination happened automatically for travellers who had booked through a travel agent. For those who had booked directly, whether with the airline or through an online platform, the coordination was their responsibility – in an unfamiliar city, exhausted and stressed, with a phone full of conflicting information and a queue stretching the length of the terminal.

The moment that made it real

Among the thousands of South Africans navigating the disruption, one case stayed with Garrett.

A South African passenger had been stranded mid-route in Singapore. It was Sunday and she needed to be home by Tuesday for dialysis.

“I was trying to reach Emirates’ contact centre,” Garrett recalls. “When I finally got through, a supervisor called me back personally. We explained the situation, and without hesitation, they worked with us to confirm a seat on an alternative carrier, getting the client home in time for her treatment.”

What made that outcome possible was the combination of an airline supervisor willing to exercise human judgment, and a travel agent who knew who to call and how to make the case. Remove either element and the outcome changes.

What South Africans already know, and the data that proves it

Flight Centre’s Global PR Survey found that 97% of South African travel intenders see value in using a travel agent – the highest endorsement of any market surveyed globally. 66% cite expertise and knowledge as the primary value, 62% cite peace of mind if things change or go wrong, as well as reduced stress by having someone taking care of everything, and 54% value assistance with complex or multi-destination itineraries.

South African travel intenders are also the most likely of any market globally to trust travel experts as a source of travel advice – ahead of social media and significantly ahead of AI tools. Rather than blind loyalty, that trust is the accumulated evidence of what expert guidance actually delivers both in normal times and in moments of crisis.

“South Africans have always understood instinctively that having someone in your corner makes a difference. What the past few months have done is provide the clearest possible demonstration of what that difference actually looks like in practice,” says Garrett.

What’s ahead?

The Middle East crisis will resolve. Its timeline remains uncertain, but its eventual conclusion is not. When it does, the travel environment South Africans return to will be more complex than the one they left, with more routing options, carriers, variables to navigate, and AI tools promising to simplify what they often complicate.

The question of what human expertise actually delivers has never been more relevant.

So, book with someone who knows what to do when things go wrong. Because, as recent events have proven, things go wrong.

– Set to Debut in May 2027, Norwegian Aura Will Deliver Elevated, Multi-Generational Experiences from the All‑New Ocean Heights Activity Complex to Expanded Pool Decks and Dedicated Family‑Friendly Outdoor Spaces –

Norwegian Cruise Line (NCL), the innovator in global cruise travel, together with its longtime shipbuilding partner Fincantieri S.p.A, celebrated the float out of Norwegian Aura, marking a construction milestone for the cruise company’s largest and most illuminating vessel to date.

The float out, which took place at Fincantieri’s shipyard in Monfalcone, Italy, marks the first time Norwegian Aura touched water, signifying the completion of the ship’s external hull construction. Following this milestone, the ship’s interior development will continue progressing to the next phase ahead of her debut in the spring of 2027. To commemorate the occasion and honour maritime tradition, two ceremonial coins were welded into Norwegian Aura’s hull during a traditional coin ceremony, symbolising good fortune and safe passage for the ship, her crew and future guests.

“Norwegian Aura’s float out is a proud and meaningful moment for our entire team,” said Marc Kazlauskas, president of Norwegian Cruise Line. “She builds on the legacy of our award-winning Prima Class while taking our commitment to thoughtfully designed guest‑first experiences even further. Created in close partnership with Fincantieri, the ship is purposefully constructed to deliver an elevated, multi‑generational vacation experience, with expansive outdoor spaces like Ocean Heights, that brings families and friends together for fun-filled days. With her flexible, open‑air design, Norwegian Aura is exceptionally well suited for Caribbean itineraries, offering the perfect balance of high‑energy fun, relaxation and an effortless escape for guests of all ages.”

When she enters service, Norwegian Aura will set a new benchmark for NCL. Nearly 1,130 feet long and approximately 170,000 gross tons, the ship is 10% larger than her predecessors, Norwegian Aqua® and Norwegian Luna. She will feature over 1,970 well-appointed staterooms accommodating approximately 3,880 guests at double occupancy.

At the heart of Norwegian Aura’s onboard experience will be Ocean Heights, an all-new open-air activities complex designed as a true multi-generational hub. Guests can enjoy the most slides of any NCL ship, including Eclipse Racers, the Company’s first dueling waterslides; Aura Free Fall, a drop-in body waterslide that plunges guests down exhilarating twists and turns; and The Wave, a pendulum-style raft slide designed to accommodate up to four guests. Nearby, guests will discover the 82-foot Aura Ropes Course, a 25-foot rock-climbing wall, and Aura Midway, which offers easygoing fun with carnival-style games. At night, the activity zone will transform into a visual spectacle with immersive lighting and LED projections for a more relaxed, social atmosphere.

Norwegian Aura will introduce an expanded pool deck more than 20% larger than her predecessors, with additional seating, an extra hot tub, open lounge areas and a nearby Kids’ Aqua Park, creating more space for families to relax and play together. Adults seeking a quieter escape can retreat to the ever-popular Vibe Beach Club, the exclusive adults-only outdoor lounge. An enhanced Ocean Boulevard, extended by 11%, will wrap around the ship’s hull on deck eight with new hot tubs, seating and social spaces.  Debuting family‑friendly hubs ensure flexible ways for guests of every generation to enjoy time together or apart with Adventure Alley for kids aged six to 10, Little Explorer’s Cove for the youngest sailors and a dedicated purpose‑built Teen Hangout.  

“Norwegian Aura’s float out marks a highly symbolic and operationally significant milestone in our shared journey with Norwegian Cruise Line,” said Luigi Matarazzo, general manager of Fincantieri’s Merchant Ships Division. “This vessel reflects the strength of a long-standing partnership and our ability to turn design vision and innovation into tangible solutions, helping to redefine onboard experience for future generations of guests.”

Norwegian Aura will set sail on her maiden voyage on May 21, 2027, with a seven-day Mediterranean voyage departing from Trieste, Italy and calling to iconic ports in Italy and Malta, before embarking on a 14-day transatlantic crossing to the United States. Beginning June 10, 2027, she will homeport in Miami and offer a variety of seven-day voyages to the Eastern Caribbean and Western Caribbean with visits to the Company’s resort-style island destinations Great Stirrup Cay in the Bahamas and Harvest Caye in Belize through March 2028.

When Norwegian Aura calls to Great Stirrup Cay for the first time in June 2027, guests will step ashore to a fully enhanced and more accessible private island experience, supported by a new multi-ship pier, a welcome plaza, and a tram service that makes moving from ship-to-shore and around the island easier than ever. Highlights available on Great Stirrup Cay include the Great Life Lagoon, a resort-style pool area with two swim-up bars, cabanas and lounge chairs, alongside the nearby Splash Harbor, offering aquatic fun for kids.  It also features the adults-only Vibe Shore Club, a private beachfront retreat with premium seating and cabanas; and the soon-to-debut Great Tides Waterpark, a nearly six-acre attraction featuring 19 waterslides, cliffside jumps, a kids’ splash zone and an immersive river experience—ensuring a seamless, flexible island day for guests of all ages, from arrival to departure.

For more information about the Company’s award-winning fleet and worldwide itineraries, or to book a cruise, please contact a travel professional, call +27 087 550 3914 or visit www.ncl.com.

Three weeks on, and flights are slowly returning. As an example, Emirates has resumed operations and is progressively rebuilding capacity. They’re currently operating two daily flights from Johannesburg and one daily flight from Cape Town, with plans to resume three weekly flights from Durban as soon as possible.

But as Herman Heunes, GM of Corporate Traveller explains, while operations have resumed, the situation can change in an instant, with delays, cancellations and restricted schedules still impacting travel plans.

We sat down with the Corporate Traveller team to discuss exactly what travel managers, travel bookers and travellers need to know right now.

1.Capacity is still constrained – and pricing reflects it

The Middle East normally acts as the primary aviation corridor connecting South Africa to Europe, Asia and beyond. When thousands of flights are cancelled or rerouted, you remove a massive amount of inventory from the market. Supply disappears but demand does not.

And as Heunes explains, capacity is not the only factor at play.

“Fares are climbing for several reasons. Yes, supply and demand is a factor, but so are rising oil prices, longer flight paths and associated operational costs (as airlines avoid restricted airspace), and increased operational expenses, including insurance premiums, which are often passed on to travellers.”

2.New routes are filling up – fast

Alternative hubs, including Addis Ababa, Singapore and various European gateways, are growing in popularity as travellers seek non-Gulf routings, further compressing available capacity and driving up last-minute prices.

Corporate Traveller’s latest booking data shows a spike in sales for, among others, Ethiopian Airlines (+100%), British Airways (+100%), Virgin Atlantic (+303%), Lufthansa (+103%), KLM (+114%), Air France (+20%), Singapore Airlines (+109%), Cathay Pacific (+106%) and Air China (+225%).

For Heunes, the practical implication is clear: if your team is booking independently, they are competing for constrained seats, without the expertise, priority access and supplier relationships that a managed travel programme provides.

3.Travel insurance – still your best bet

Perhaps the most pressing question over the last few weeks has been around what  travel insurance will – and won’t – cover.

Speaking on an ASATA webinar during the week, Jason Veitch, Business Head for Accident & Health at Santam Travel Insurance (formerly TIC) explained that war is a universal exclusion across all travel insurance products globally. It’s not unique to South Africa, any single insurer, or indeed the travel industry.

 “War exclusions exist because the scale of conflict can affect hundreds of thousands of travellers simultaneously – and no insurance pool can absorb that,” says Veitch. “But while war exclusions apply to trip cancellation and curtailment, including additional accommodation costs; other benefits, like medical, remain in place.”

This is important, because unexpected medical costs can be crippling for travellers.

 “The main reason for travel insurance is actually medical,” says Veitch. “And that’s what sometimes gets lost in these conversations. Medical cover is still available. Luggage cover is still available. Other benefits are still available. We have had policyholders in hospitals in the region being cared for under their travel insurance. That’s exactly what a policy is there for.”

For Heunes, travel insurance remains a non-negotiable. But it’s important to read the Ts&Cs.

“Different policies will have different wording dealing with war exclusions, known events and government advisories,” says Heunes. “It’ll impact companies doing business in different regions across the world. Understanding what your team is covered for, including medical evacuations, and what territorial limitations might apply, is critical to managing risk.”

4.Airline policies – where does their responsibility begin and end?

During a disruption of this nature, airlines have clear obligations to their passengers. If your flight is cancelled before you depart, you are entitled to an alternative flight or a full refund, with no penalties. If you have already departed and find yourself stranded mid-journey, that responsibility expands: the airline must rebook you, reroute you through partner carriers if necessary, and accommodate you until you reach your final destination.

However, if you choose to cancel a forward booking on a flight that is still operating, standard cancellation terms apply. Check your fare conditions carefully and contact the airline or your travel expert before making that call.

It’s also worth noting that fares are locked at the time of booking – no fuel surcharge increases will be applied to existing trips.

“We have to acknowledge the response of the airlines,” says Heunes. “Emirates, Etihad and Qatar have handled an extraordinarily difficult situation with real professionalism. Extended call centre hours, regular updates and clear communication with agents – they’ve worked hard to keep the trade informed and to process changes and refunds as quickly as possible. It’s made a real difference.”

5.Duty of care – do you know where your people are?

As Heunes explains, any company with a travel programme – big or small – has a duty of care to its travellers. In practice, that means having a clear travel policy in place; access to reliable pre-trip travel information; clear restrictions on travel to higher-risk countries; the ability to locate and contact your travellers quickly in an emergency; and a crisis management plan for when things go wrong.

“This is where a travel management company proves its worth,” says Heunes. “When a crisis hits, visibility is everything. A centralised booking system; 24/7 emergency support; strong airline partners; crisis management plans – it’s all part of a managed travel programme.”

-ENDS-

MEDIA CONTACT

For more information about Corporate Traveller, or to interview Corporate Traveller South Africa GM Herman Heunes, call Sonnette Fourie on 081 072 2869 or email sonnette@bigambitions.co.za.    

About Corporate Traveller

Corporate Traveller is a division of the Flight Centre Travel Group, dedicated to saving businesses across Southern Africa time and money. Corporate Traveller has the benefit of being part of the world’s third-largest travel retailer, leveraging its global negotiating strength. It has access to over 50 of the world’s leading airlines and deals with more than 100 000 hotels around the world to guarantee savings for clients. Corporate Traveller provides clear, consolidated reporting of all its clients’ travel activities, helping them to control travel spend and identify opportunities to save costs.

Issued by:

Big Ambitions

Sonnette Fourie

sonnette@bigambitions.co.za

+27 81 072 2869