FCTG Mid-Year Results – FY25 – EMEA
Flight Centre Travel Group (ASX:FLT) has released its half-year results to the Australian Securities Exchange. Please click here to view the full announcement.
FLT has achieved an AUD$117 million underlying profit before tax (UPBT) for the 2025 fiscal year first half – the result represents a seven per cent year-on-year growth.
The corporate business delivered a two per cent increase on its strong FY24 H1 Total Transaction Value result and a four per cent UPBT increase to AUD$96 million during a short-term period of consolidation while the business embedded Productive Operations initiatives to help unlock a new era of more profitable growth.
Comments by Steve Norris, Flight Centre Travel Group Managing Director, EMEA:
“Business travel continues to be a necessity, rather than a luxury, for many companies – it’s one of the key facets for them to survive and thrive across the EMEA region and beyond. Corporate Traveller and FCM Travel are the gateways for businesses to grow and expand.
“The last six months of 2024 saw a huge step forward for our ‘Grow to Win’ model with productive operations and advancements within the AI space, allowing for our people behind the scenes to have more time offering the best service to our clients while streamlining the experience for customers.
“Further to this, we’ve achieved major systems migrations across Europe with upgraded systems now in full effect across phone, mid-office, and CRM usage.
“FCM Travel in the UK has been a highlight in the corporate space with stand-out growth – and we hit the milestone of more than 700 customers now actively using our Melon platform for Corporate Traveller UK.
“The one thing that’s still our clear differentiator is that our company remains very much led by its people. AI, for example, is the vehicle for increased output and better, more streamlined operations, but our people remain the driving force behind the wheel.”
Comments by Chris Galanty, Global Corporate CEO, Flight Centre Travel Group:
“The corporate pillar of Flight Centre Travel Group has once again achieved a record Total Transaction Value (TTV) of AUD$6 billion in the first half of the fiscal year, taking overall recovery versus pre-COVID to over 140 per cent, in a sector that has not yet returned to pre-pandemic activity levels.
“One of the key drivers of this is the significant investment in our Productive Operations initiative to enhance the customer experience to unlock a new era of profitable growth. This, combined with our leveraging of AI, will deliver a forecast of 15-20 per cent of productivity gains between FY24 and FY26.
“With Productive Operations, we’re building a single global operating system for both of our flagship brands that drives every activity through the right channel. This will lower costs, grow income, and delight customers through personal service and automation.
“When it comes to AI, our global Centre of Excellence continues to thrive and is at the very heart of the transformation we’re undertaking to automate the simple so that our people can do what they do best, offering excellent service before, during, and after a transaction.
“Looking ahead, we have a solid pipeline of new account wins coming on board to fuel future TTV growth, with over AUD$800 million worth of wins in the financial year to date for FCM Travel.
“As for SME-specialist business Corporate Traveller, it has secured a large volume of smaller accounts, with our new client ‘stick rate’ aided by our rapid onboarding and follow-up.
“Our goal is for ongoing growth, and we’re doing this by successfully targeting specialist sectors, with Stage, Screen & Sports eyeing expansion opportunities under a new leader – with FCM Meetings & Events also having successfully re-launched globally, with further expansion coming soon.
Comments by Bonnie Smith, GM Corporate Traveller and FCM, South Africa.
“South Africa has experienced strong double-digit revenue growth, driven by significant client wins in the past year that have started trading at robust levels through the first half of this financial year. Our sales teams have entered the new year with a clear strategy, effectively demonstrating our value in the market and continuing to expand our new client base.
“At the same time, our highly focused client retention initiatives and ongoing investment in our technology stack – both for client-facing solutions and internal efficiencies – ensure that we consistently deliver an exceptional customer experience.
“As we look ahead, our focus is on revenue growth and improving productivity across our business. By equipping our people with the right tools and strategies, we will drive sustainable profit growth while continuing to offer the high-touch service and cutting-edge solutions that set FCM and Corporate Traveller apart in South Africa.”
ENDS
Media contact
Grant Payne
Global Head of PR and Communications – Flight Centre Travel Group – Corporate Brands
+61 413 891 871 (Brisbane).
